1. Information We Collect
Account Information: Name, email, company, title, billing information, credit card details.
Usage Data: Log data (IP address, browser type, pages visited), platform usage, performance and error data.
Survey Data: Our platform generates synthetic data only. We do not collect personal respondent data or PHI.
2. How We Use Information
- Provide and manage your account.
- Process payments.
- Communicate with you (updates, support, notices).
- Improve and secure the Services.
- Comply with legal obligations.
Training Data Use: If you provide training data for custom panels, we will use that data to build models for your exclusive use within the platform. SimSurveys may also incorporate model weights and learnings into its general models. You retain ownership of your raw training data.
3. Sharing Information
We do not sell personal information. We may share with:
- Service providers (hosting, payments, analytics).
- Legal authorities if required.
- Successors in business transfers.
4. Data Security
- Encryption in transit and at rest.
- Role-based access controls.
- Regular monitoring and audits.
- Secure infrastructure.
See our Security & Compliance Policy for more details.
5. Data Retention
Data is retained while your account is active and as long as needed to provide Services.
Client project data is retained indefinitely by default, unless you request deletion.
Upon request, we will securely delete data from active systems and backups within defined timelines.
6. Your Rights
Depending on your jurisdiction, you may request:
- Access, correction, or deletion of personal information.
- Data portability.
- Restriction or objection to processing.
Requests: jlf@simsurveys.com
7. Cookies
We use cookies for preferences, analytics, and improving user experience. You may disable cookies, but some features may not work properly.
8. International Transfers
Data may be transferred outside your country of residence. We use appropriate safeguards for such transfers.
9. Children's Privacy
Services are not directed to children under 13. We do not knowingly collect children's personal data.
10. Changes
We may update this policy by posting a revised version on our website. Continued use after updates constitutes acceptance.
11. Contact
- Email: jlf@simsurveys.com
- Website: simsurveys.com/contact